ROOM
& RATES
Q.
Based on the rates offered on your website, is it possible
for us to ask for special discount?
A. Rates portray on this website are our Internet Promotional
Rates. It is the discounted rates meant for Internet booking
only. Only bookings made via this website are entitled
to these Internet Rates.
Q.
What about special discounts?
A. No discount will be given based on these Internet Promotional
Rates. Please look for our Promotional Packages if any.
It would be cheaper.
Q.
We are Airlines Staffs, are we entitled to Airlines Rates?
A. We do not have rates for Airlines staffs, please make
booking through your respective airlines for rates accorded
to the respective airlines if any. Our rates are Promotional
Internet rates.
Q.
We are Malaysian Government Staff, are we entitled to
special rates?
A. No. Our rates are special Internet Promotional rates.
Please check with the respective department if there are
any special rates accorded to Malaysian Government staffs.
Q.
We are Government Employees of a Foreign Government, are
we entitled for a special rates?
A. No. We do not have any special rates for Government
Employees from a foreign government.
Q.
What are the check-in & checkout times for a room?
A. Check-in time is 2.00 p.m and check out time is at
12.00 p.m.
Q.
What is the earliest time I can check-in into the hotel
room ? We will be arriving at the hotel/resort early in
the morning?
A. Our normal Check-In time is 2.00pm. Our earliest Check-In
time is 12.00 noon. Early check-in are subject to availability
of rooms.
Q.
Do you have Baby Cot?
A. Yes we have baby cot and we provide baby cot free of
charge. Please enquire at the reception upon check-in.
Q.
We will be arriving at 5.00 am in the morning, if we check-in
at this time, do you consider this as 1 night?
A. Yes. Our new day starts at 6.00 am.
Q.
Our flight home is at 12.00 am, we would like to check
out late at 8.00pm, What is your rate for late check out?
A. The normal room rates available on the website applies.
Q.
We will be arriving at the Hotel at roughly around 3.00am,
so can we check in at that time?
A. Yes, but you shall be charged in accordance to the
rates shown on this website. Please indicate in your reservation
form your arrival time.
Q.
We are aware that your check out time is 12.00 noon but
due to our late flight, we wish to stay on until 3.00pm.
Is this chargeable?
A. Late check out until 3.00 pm are usually not chargeable
but is always subject to availability of rooms. Please
indicate in your reservation form as we may be able to
accommodate your request free-of-charge if room are available.
Q.
We are aware that your check in time is at 2.00 pm, but
we would like to check in at 10.00 am, is this chargeable?
A. Early Check in are usually not chargeable but is always
subject to availability of rooms. Please indicate in your
reservation form as we may be able to accommodate your
request free-of-charge if room are available.
LOCATION
Q.
What are the directions to the Hotels?
A. Our location map is available on our location webpage
within this site.
TRANSPORTATION
Q.
Is there a hotel shuttle service to/from the airport?
A. Yes we do have our Airport Transfer Vehicle but it
is chargeable. Please indicate in the reservation form
that you require the Airport transfers. We shall give
you the quotation for Airport Transfer during the confirmation
of your bookings.
Q.
Which is cheaper, your Airport Transfer or the Public
Transport?
A. The public transport is obviously cheaper.
HOTEL
FACILITIES
Q.
What are the facilities offered at your hotel?
A. The complete description of the hotel/resort is available
within this website. If you are unable to locate, please
e-mail to us at maxcarry@tm.net.my
Q.
What are the facilities available in the rooms?
A. The complete description of the hotel/resort is available
within this website. If you are unable to locate, please
e-mail to us at maxcarry@tm.net.my
Q.
Do we need adaptors or transformers for our electrical
devices?
A. If you are from Asians countries, adaptors or transformer
are not needed but advisable to carry with you as some
electrical voltage may differ. In Malaysia, the electricity
runs on 240 volts with 50Hz cycle system.
MALAYSIAN
LAW
Q.
Is there a speed limit on the Malaysian Expressway and
are seat belts required?
A. Speed limits vary on different types of road in Malaysia.
The normal speed limit on the Expressway is now running
at 110 km/hr. Speed limit signboards are available for
reference. Please do not exceed the speed limit. Seat
belts are required for the driver and the front seat's
passenger. The speed limit for the normal truck road is
at 60 km/hour. Please adhere to the speed limit as indicated
on the respective roads.
Q.
Do we need a Malaysian Driving Permit to drive in Malaysia?
A. If you carry a valid International Driving License,
you may not require a Malaysian driving license. However,
please check with the Malaysian Road and Transport Department
for further clarification.
Their website is at : http://www.jpj.gov.my
Q.
Will we be driving on the same side of the road as in
U.S.A?
A. No. In Malaysia we drive on the left side of the road.
Q.
How much can I take currency back to the US tax-free?
A. Under the Travelers Declaration regulation, permitted
currency limits are as follows : A resident and a non-resident
is permitted to carry into and out of Malaysia, RM notes
not exceeding RM1,000 per person. There is no limit on
the amount of foreign currency notes or traveler's cheques
carried into Malaysia by resident and a non-resident.
A resident is permitted to carry out of Malaysia, foreign
currency notes including traveller's cheques, not exceeding
RM10,000 equivalent per person. A non-resident is permitted
to carry out of Malaysia, foreign currency notes including
traveller's cheques, not exceeding the amount brought
in.
Q.
What is the legal drinking age in Malaysia?
A. 18 years old.
Q.
Are there any restriction of drinking alcohol in Malaysia?
A. Throughout Malaysia consumption alcohol is allowed
except muslims are not allowed to drink in public in the
state of Kelantan and Terengganu. Most of the hotels/resorts
in Kelantan and Terengganu do not serve alcohol. Please
check with the front counter for more info on this matter.
TRAVEL
DOCUMENTS
Q. Do I need a Visa?
A. Depending upon which country you are from. Please check
with our local representative, embassy, consulate located
in your respective country. The following webpage may
be able to provide to you some information on this matter.
Information Website : http://www.malaysiahotels.cc/wyn01.html
Immigration Department Website : http://www.imi.gov.my
MISCELLANEOUS
Q.
Does anyone in Malaysia speak English or any other language?
A. English is the common language used here. Our national
language is Bahasa Malaysia. Malaysian commonly speaks
Bahasa Malaysia, English, Mandarin, Tamil, Cantonese,
and Panjabi.
Q.
Do we need to change money before or upon arrival?
A. For your convenience, it always advisable to change
to local currencies as all transaction in Malaysia will
be in Ringgit Malaysia (RM). However, there are moneychanger
and banks nearby to do these transactions.
Q.
Where can I exchange currency?
A. At the moneychanger or banks.
Q.
Are clothing and shoe sizes the same in Malaysia as in
the US?
A. No.
Q.
Do women have to wear hair coverings in Malaysia?
A. No. Only in places of worships.
Q.
What is the standard tipping practice in Malaysia?
A. There is no tipping practice in Malaysia. Tipping is
at your own discretion.
Q.
What's the weather like there in Malaysia?
A. Malaysia has an equatorial climate with uniform temperatures
throughout the year. If you are coming to the East Coast
of Malaysia, especially to Kelantan and Terengganu, most
of the hotel and resort along the east coast here are
closed from November to January due to the monsoon season.
Please check with us on this information.
Q.
Where can I find details on Shopping in Malaysia?
A. Please refer to the following website for more details
on shopping in Malaysia.
Website : http://www.malaysiahotels.cc/wyn03.html
Q.
Where can I get information about traveling around Malaysia?
A. Please refer to the following website for more details
on traveling around Malaysia.
Website : http://www.malaysiahotels.cc/wyn02.html
Q.
Where can I get information about theatres?
A. Please refer to the following website for more details
on theatres in Malaysia.
Website : http://www.malaysiahotels.cc/wyn04.html
Q.
Where can I find some brief information on Malaysia?
A. Please refer to the following website for information
on Malaysia.
Website : http://www.malaysiahotels.cc/wyn01.html
Q.
Where can I find details on Museums in Malaysia?
A. Please refer to the following website for information
on Museums & Memorials in Malaysia.
Website : http://www.malaysiahotels.cc/wyn06.html
Q.
Where can I find the map of Malaysia?
A. Please refer to the following website for maps of Malaysia.
Website : http://www.malaysiahotels.cc/wyn00.html
Q.
Where can I find literatures on some of the outstanding
buildings and infrastructures in Malaysia?
A. Please refer to the following website for outstanding
buildings and infrastructures of Malaysia.
Website : http://www.malaysiahotels.cc/wyn07.html
Q.
Where can I find details on Fine Dinning, Bistros, Cafes
, Delis, Restaurant, and Hawkers Centres in Malaysia?
A. Please refer to the following website for Fine Dinning,
Bistros, Cafes, Delis, Restaurant, and Hawkers Centres
in Malaysia.
Website : http://www.malaysiahotels.cc/foodofmalaysia.html
Q.
Where can I find details on getting to Malaysia, getting
around Malaysia and getting around Kuala Lumpur?
A. Please refer to the following website for details on
getting to Malaysia, getting around Malaysia and getting
around Kuala Lumpur.
Website : http://www.malaysiahotels.cc/wyn02.html
Q.
We wish to know more about public transport to your hotel,
where do we find the said information?
A. Please refer to the following website for details on
public transport to our hotel/resort.
Website : http://www.malaysiahotels.cc/wyn02.html
Q.
Where can I find the location map of all the major island
resorts in Malaysia?
A. Please refer to the following website for details on
location map of all the major island resorts in Malaysia.
Website : http://www.malaysiahotels.cc/island.html
Q.
Where can I find the travel tips to Malaysia?
A. Please refer to the following website for some of the
travel tips to Malaysia.
Website : http://www.malaysiahotels.cc/wyn01.html
Q.
Where can I find the list of Calendar of events in Malaysia?
A. Please refer to the following website for the complete
list of Malaysia's Calendar of Events.
Website : http://www.malaysiahotels.cc/wyn05.html
Q.
Where can I find information on Public Transport to get
into Kuala Lumpur?
A. Please refer to the following website for more details.
Website : http://www.malaysiahotels.cc/wyn02.html
Q.
Where can I find information on how to get around Kuala
Lumpur?
A. Please refer to the following website : http://www.malaysiahotels.cc/gettingaroundkualalumpur.html
Q.
Where can I find details of shopping complexes in Kuala
Lumpur and in Malaysia?
A. Please refer to the following website for details of
shopping complexes in Malaysia.
Website : http://www.malaysiahotels.cc/wyn03.html
Q.
Where can I find details of shopping complexes on Langkawi
Island?
A. Please refer to the following website for list of shopping
complexes on Langkawi Island.
Website : http://www.malaysiahotels.cc/wyn03try2.html
Q.
Where can I find details of Embassies and High Commissions
of Foreign Countries in Malaysia?
A. Please refer to the following website for the addresses
and telephone numbers of all the Embassies and High Commissions
based here in Malaysia.
Website : http://www.malaysiahotels.cc/infoforeignemb.html
Q.
Where can we obtain Useful telephone numbers in Malaysia
such as Emergencies, Police, Hospitals, Medical Centres,
Taxi, Cabs, Busses, Car Rentals, Coaches, immigration
and all the necessary numbers while in Malaysia?
A. Please refer to the following website for all these
details.
Website : http://www.malaysiahotels.cc/infousephone.html
Q.
Where can we find the list of good hotels and resorts
in Malaysia?
A. Please refer to the following website for the list
of good hotels and resorts found in Malaysia.
Website : http://www.malaysiahotels.cc
Q.
How can we get intouch with you?
A. To get in touch with us you may e-mail us at maxcarry@tm.net.my.
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